IT Management and Leadership Courses
The below instructor-lead workshops are all two hours in length and can be grouped in three for a full day of training. They are also available in a self-paced eLearning format or as an instructor-lead webinar.
Life as a Technical Manager - 2 hour lunch-and-learn
This class contains the key information needed by new and would-be technical managers to help assure their success. These topics include the challenges of moving to a technical management role, delegation, the importance of process and standards, and various other essential technology management topics.
Techie and Users Leadership - 2 hour lunch-and-learn
The ability to motivate, communicate, stimulate and appreciate your staff and user community is key to your success as a technical manager. To that end, this class discusses how to motivate your staff, manage key staff issues, and gain the support and trust of the users that your technology supports.
Software Process and New Technologies - 2 hour lunch-and-learn
This class outlines and discusses, from a technical management viewpoint, a variety of the key processes needed to facilitate the development of quality software and the nightly production processes needed to assure their continued smooth operation once moved to production.
Maximizing User Satisfaction - 2 hour lunch-and-learn
User satisfaction comes from great internal client service. This class is specifically designed for individuals and departments that provide services to fellow employees (within their company), rather than to external clients. For example, the Sales, Marketing, Finance and Human Resources groups are clients of the Information Technology (IT) department because IT provides services to these groups.
Software Methodologies - 2 hour lunch-and-learn
This class is designed to provide you with a general understanding of various industry leading software development methodologies. These methodologies include Waterfall, Agile, Extreme Programming, Rational Unified Process, Scrum, and Feature Driven Development. It also provides a brief description of Six Sigma, ITIL and CMM.
Cloud Computing - 2 hour lunch-and-learn
Cloud computing has been a huge topic within the Information Technology (IT) community. This class discusses what cloud computing is, how it affects IT organizations and how it can be employed to maximize user satisfaction and IT effectiveness.
It goes on to discuss cloud computing pros and cons from an IT perspective, implications for IT management, the potential to magnify IT resources, possible morale issues, and dealing with high user expectations, capital expenditures, data security and other important issues.
Meetings and Status Reporting - 2 hour lunch-and-learn
This class discusses the true value of status reporting and provides various techniques for writing status reports and managing meetings. To that end, this class also provides usable example department status reports, meeting agendas, meeting minutes, project status reports, staff availability reports, project portfolio reports and other usable templates.
Cost Center Management - 2 hour lunch-and-learn
This class provides an introduction to the budgeting process. It is ideal for new managers that do not have a budgeting background, seasoned managers that have not had cost center responsibility, and/or anyone who does not have experience in corporate budgeting practices.
This class takes a very narrow view of budgeting. It specifically concentrates on the issues, responsibilities, and activities of cost center managers. That is, as a manager responsible for department expenses.
New IT Employee Orientation - length based on company needs
This class is designed to be customized to meet specific company needs.
Its goal is to provide new Information Technology (IT) employees with a general overview and understanding of their new organization. This overview includes the IT Mission Statement, organization charts, overviews of key software applications and services, a high level company-wide data flow, descriptions of key processes and methodologies, and an introduction the organization?s culture, rules and regulations. ?
Providing this New IT Employee Orientation class to your newly recruited employees will help shorten their learning curve, thus increasing their chance of success.
Making The Management Move - 2 hour lunch-and-learn
This class is designed to help prepare individual contributors for future management roles by providing these future leaders with the actionable steps and mental insights needed to successfully move their careers forward.
New Manager Essentials - 2 hour lunch-and-learn
This class discusses the core set of personal traits, skills, and knowledge needed to be a great manager including communication skills, interpersonal skills, working with other managers, managing your former peers, dress code, supporting company policies and navigating office politics.
Manager Ethics - 2 hour lunch-and-learn
This class discusses both ethical issues and ethical practices with the goal of reminding people to act ethically for the good of the company, their staff and themselves. From an issue perspective, it raises various difficult scenarios, with the goal of providing the manager with food for thought on how to handle these topics if the need arises. From an ethical practices perspective, it highlights a number of important and commonplace topics and suggests appropriate management responses.
Dealing with Difficult Employees - 2 hour lunch-and-learn
Managing difficult employees isn't easy. It wastes time, takes lots of energy, tends to cause problems and usually creates mounds of paperwork.
The good news is that if you handle the situation correctly, you may be able to dramatically improve their attitude, work quality, and general performance. On the other hand, if the person doesn't or can't improve, you may eventually have to remove them (with the help of HR of course).
This class is designed to help managers effectively deal with difficult staff members by first categorizing their problem type and then acting to correct the situation.
Giving Performance Reviews - 2 hour lunch-and-learn
This class is designed to assist managers in the creation and presentation of employee performance reviews. To that end, this class discusses common review topics, performance review do's and don'ts, manager/employee interaction and the performance review process.
The Salary Planning Process - 2 hour lunch-and-learn
This class is designed to provide managers with an understanding and working knowledge of the salary planning process. It discusses salary ranges, job families, job levels, cash and non-cash based compensation, types of raises, needed math calculations, and the annual salary planning process.
The Hiring Process - 2 hour lunch-and-learn
This class is designed to provide managers with an overview of the hiring process, and gain an understanding of various time-tested techniques and practices used in the effort of hiring the best people.